If your item arrives damaged or faulty, Please contact us via email straight away, with as much information as possible, including:

  • Your order reference number
  • The name and quantity of item(s) that was damaged
  • A clear photo of the damage or fault

Once we've received the above information, we will be in touch to resolve the matter.  Do not return anything until we have advised you whether it is necessary or not to do so.  Please note that all claims for orders arriving with damaged items must be made within 48 hours of the delivery date.


Unfortunately we are unable to give refunds on the following items: